Refund & Cancellation Policy

Digital reports

Detailed reports — Kundali, Compatibility, Mangal Dosha, Dasha, Horoscope and the 2026 Forecast — are generated for you at the moment of purchase, using your birth details. Because the work is done and delivered immediately, these are non-refundable once generated.

We do refund a report purchase when:

• you were charged but no report was produced;
• the report failed to generate, or generated with an obvious defect such as missing or corrupted sections;
• you were charged more than once for the same report;
• the payment was made without your authorisation.

In every one of those cases, write to us and we will refund in full. You do not need to argue the point.

Credits

Credits are refundable while they are unspent. If you bought a credit pack and have not used any of it, tell us within 7 days of the purchase and we will refund the pack in full.

Credits already spent — on Ask Krishna, on a chat session, or on a credit-priced report — cannot be refunded, because the service has been delivered. Where a spend failed and produced nothing, that is a failed delivery and we refund it as above.

Free credits, promotional credits and the free introductory chat carry no cash value and are not refundable or transferable.

Wallet top-ups

Money added to your wallet and not yet spent can be refunded to the original payment method on request.

Astrologer consultations

A consultation cancelled at least 2 hours before the scheduled time is refunded in full. Inside 2 hours, or if you do not attend, it is not refundable. If the astrologer does not attend, or the session is cut short by a fault on our side, you get a full refund or a rescheduled session, whichever you prefer.

Physical shop orders

Gemstones, rudraksha, malas, yantras and books can be returned within 7 days of delivery if they are unused and in their original packaging with any certificate included. Energised or personalised items cannot be returned once they have been prepared for you, unless they arrive damaged or are not what you ordered. Return postage is ours when the item is faulty, wrong or damaged; otherwise it is yours.

Report any damaged or incorrect delivery within 48 hours of receiving it, with photographs.

How to request a refund

Email gitaguidance1@gmail.com — or use our contact page — with:

• the email address or phone number on your account;
• roughly when the payment was made, and the amount;
• the Razorpay payment ID if you have it, from your payment confirmation;
• what went wrong.

We acknowledge refund requests within 2 working days. Approved refunds are sent back to the original payment method and typically reach your account within 5 to 7 working days, depending on your bank. We cannot refund to a different account from the one that paid.

Chargebacks

Please write to us before raising a dispute with your bank. A chargeback takes weeks and freezes the account while it runs; an email usually resolves the same problem in a day or two.

Statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law.